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Selected Norfolk Southern Help Desk Directory Phone Numbers
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January 2018
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Description / Department
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Number
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Additional Phone Numbers for Health Care Benefits
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Click here
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Address Change 7:00A -5:00P M-F, live voice"
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800-624-4193
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Aetna Managed Medical Care Program (MMCP)
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800-842-4044
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BLE&T 401(k) - Merrill Lynch Retirement Group
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800-753-1541
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Corporate Abuse (NS) 8:30A -5:30P M-F live voice
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800-732-9279
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DARS 8:00A -5:00P live voice
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800-552-2306
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Dental -Aetna US Healthcare
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877-277-3368
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Direct Deposit 7:00A -5:00P M-F live voice
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800-624-4193
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"Dividends, NS Stock 24/7 voice response"
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800-531-6757
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Drug and Alcohol Rehabilitation Services (DARS)
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800-552-2306
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Employment Hotline (Jobline) 24/7 voice response
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800-214-3609
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"Employment Verification, Employee Number (Need Employer Code & PIN)"
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800-367-2884
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"Employment Verification, Verifier Number"
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800-367-5690
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Equal Employment Opportunity 24/7 voice response
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888-825-5336
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Family Medical Leave Act Info 8:00A 5:00P M-F (Ext. 2444)
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800-552-2306
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"Fraud, Internal Audit Hotline 8:00A -5:00P M-F live voice"
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800-732-9279
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Highmark Blue Cross/Blue Shield
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866-267-3320
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Life & Accidental Death & Disability -Metlife
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800-310-7770
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"Main Switchboard, NS (Norfolk, VA)"
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757-629-2600
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Managed Medical Care Program (MMCP) Aetna US Healthcare
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800-842-4044
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Managed Medical Care Program (MMCP) United Healthcare
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800-842-9905
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Matching Gifts Program 8:00A -5:00P M-F live voice
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757-629-2366
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Medical Department (NS) 8:00A -5:00P M-F live voice
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800-552-2306
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Medical -Patient Advocate
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800-842-4555
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Medical -United Healthcare
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800-842-5252
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Mental Health/Substance Abuse Value Options
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800-934-7245
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Merrill Lynch Retirement Group - BLE&T 401(k)
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800-753-1541
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Network Support (Mainframe Computer issues) 24/7 live
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800-525-2360
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"NS Main Switchboard (Norfolk, VA)"
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757-629-2600
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Payroll Information 7:00A -5:00P M-F Live voice
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800-624-4193
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Police (NS Special Service)
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800-453-2530
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Railroad Retirement Board 24/7 voice response
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800-808-0772
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Retirement (NS)
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757-664-2008
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Savings Bonds (purchased through payroll deduction)
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800-426-9314
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Stockholder Information 24/7 voice response
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800-531-6757
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Thoroughbred Retirement Investment Plan (TRIP) The Vanguard Group
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800-523-1188
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Training Center McDonough, GA
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770-914-3501
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Tuition Assistance 8:00A -5:00P M-F live voice
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757-629-2685
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Vanguard Member Services
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800-523-1188
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Additional Phone Numbers for Health Care Benefits
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Click here
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